Copyright © 2023 Dr. Paw | All rights reserved.
Welcome to DrPaw! DrPaw is an online marketplace that allows licensed veterinarians (“Vets”) to provide veterinary consultations and prescriptions to owners (“Clients”) of pets, service animals and farm and ranch animals (referred to as “Pets”).
USE OF THIS SERVICE IS NOT FOR EMERGENCIES. IF YOUR PET HAS A MEDICAL EMERGENCY, OR IF AT ANY TIME YOU ARE CONCERNED ABOUT YOUR PET’S CARE OR TREATMENT, PLEASE GO TO THE NEAREST OPEN VETERINARY CLINIC OR VETERINARY HOSPITAL.
These Terms of Use (“Terms”) are a binding contract between you, whether you are a Vet or a Client (“user”, “you” or “your”) and DrPaw. (“ DrPaw ”, “ we ” or “ us ”) regarding your use of any website, application or other platform on which these Terms are posted (each referred to as a “ Site ”) and the services provided on such Site by DrPaw(collectively with the Site, the “ Services ”). Please read these Terms carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than court, to the extent permitted by applicable law.
In order to use our Services, you must be at least age of majority in your jurisdiction of residence and have the capacity to form a legally binding contract with DrPaw. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case the terms “user”, “you” or “your” shall refer to such entity. If you do not have such authority, you must not use the Services on behalf of such entity.
By using the Services, you signify your agreement to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms or our Privacy Policy, please do not use the Services.
Our Services
DrPaw’s Services do not include the provision by DrPaw of veterinary services or any other professional services. DrPaw is a technology service provider that provides content and facilitates access to others that may provide veterinary services. The Vets that Clients may access via the Site are not employees or agents of DrPaw and are not credentialed by DrPaw. DrPaw does not have any oversight of the care provided to Pets or Clients by Vets. Each Vet is an independent licensed practitioner who is solely responsible for any veterinary services provided to Pets and Clients, and is also solely responsible for obtaining Client’s informed consent, where required, to any veterinary treatment for Pets.
DrPaw is not a party to any agreement or other transaction between users of the Site. This is true even if the Site offers online appointment booking, facilitates payment, or provides other tools or services to allow users to communicate with each other and enter into agreements or other transactions with each other. As a result, any part of an actual or potential transaction between a Vet and a Client, including the quality, safety or legality of the veterinary services advertised, the truth or accuracy of the advertisements (including the content thereof or any reviews), the ability of Vets to provide veterinary services, prescribe medications or the ability of Clients to contract for such services are solely the responsibility of each user. You acknowledge and agree that you may be required to enter into one or more separate agreements, waivers or terms and conditions before obtaining veterinary services.
Users agree that they are responsible for, and agree to abide by, all laws, rules and regulations applicable to their use of the Site, their use of any tool, service or product offered on the Site and any transaction they enter into on the Site or in connection with their use of the Site. Vets further agree that they are responsible for and agree to abide by all laws, rules, ordinances, or regulations applicable to veterinary services and the conduct of their veterinary practice, including but not limited to any and all laws, rules, ordinances, regulations or other requirements relating to data and privacy, or license requirements, as applicable. Please be aware that, even though we are not a party to any transaction and assume no liability for legal or regulatory compliance pertaining to veterinary services listed on the Site, there may be circumstances where we are nevertheless legally obligated (as we may determine in our sole discretion) to provide information relating to a Vet’s listing in order to comply with requests from governmental bodies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with such obligations in our sole discretion.
While the Site may provide access to certain general veterinary information, the content on the Site is not and should not be considered veterinary telehealth advice or a substitute for individual veterinary advice, diagnosis, or treatment. You should always talk to a licensed veterinarian or other regulated veterinary professional for diagnosis and treatment, including information regarding which drugs or treatment may be appropriate for your Pet. Never disregard, avoid, or delay in obtaining veterinary advice because of something you have read on the Site. None of the information on the Site represents or warrants that any particular drug or treatment is safe, appropriate, or effective for your Pet. If you know or suspect that your pet has a medical problem or condition, please immediately contact a licensed veterinarian using the Services or otherwise.
While we do take certain measures with a goal to assist users to avoid potentially fraudulent or other illegal activity of which we become aware, we assume no liability or obligation to take any such measures or actions. When we provide warnings or messages to users about any such activity, we do not warrant that such messages are accurate or that such messages will reach any or all users they should have reached in a timely manner or at all or that such messages or measures will prevent any harm or otherwise have any impact.
To use certain features of the Site or certain Services, you must establish an account (“Account”). Upon registration, you will select a user ID and password. You must provide accurate and complete information and keep your Account information current by contacting us with any updates to your contact information, as set out below under the “Contact Us” heading. All personal information associated with your Account or your use of the Site is collected, used and disclosed in accordance with our Privacy Policy.
Your right to access and use the Site is personal to you and is not transferable by you to any other person or entity. You are entirely responsible for maintaining the confidentiality of your user ID and password and for any and all activities that occur under your Account. You may not use the Account of any other user, without that user’s permission. You agree to immediately notify DrPaw of any unauthorized use of your password or username or any other breach of security and to select a new user ID and password if you believe your Account has been compromised. Further, if we suspect any unauthorized access to your Account, upon our request, you agree to promptly change your user ID and password and take any other related action as we may reasonably request.
DrPaw cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. Each user acknowledges and agrees that: (a) neither DrPaw nor any of our affiliates will have any liability to any user for any unauthorized transaction made using your user ID or password; and (b) the unauthorized use of your user ID and password for your Account could cause you to incur liability to both DrPaw and other users.
User verification on the Internet is difficult and we cannot, and do not assume any responsibility for, the confirmation of each user’s purported identity. We encourage you to communicate directly with a user through the tools available on the Site, though even this does not assure you of the identity of the person with which you are communicating. We further encourage you to take other reasonable measures to assure yourself of the other person’s identity.
Further, we may, without notice to you, suspend or cancel a Vet’s listing on the Service or Client account at any time if we suspect, in our sole discretion, that an Account is being used in an unauthorized or fraudulent manner. In addition, should we ask a user for proof of identification, and that identification is not submitted in the allotted time, we reserve the right, in our sole discretion, to cancel any transaction associated with that user.
Dr. Paw reads the OTP messages initiated by Dr. Paw to user mobile only to improve the user experience and verify user account. Dr. Paw will only pick the unique message embedded on the OTP SMS and doesn’t store any other information contained on the device whatsoever. This applies only for Android users and doesn’t apply for iOS users as iOS already has an embedded solution to auto pick OTP from SMS.
When a Client books an appointment on DrPaw, they are booking directly with the veterinary professional. DrPaw acts as a facilitator such transactions, and does not offer medical advice or pharmaceutical services. Clients are charged an appointment fee, as set by the veterinary professional, for the services provided to the client. Clients are also charged a Service Fee of LKR 250/- from DrPaw upon booking an appointment which covers technical and customer support, payment processing, platform utilization and maintenance, and other costs incurred by DrPaw for facilitation of the appointment between the client and the veterinary professional. This fee is unrelated to and separate from the appointment fee for the provision of medical advice provided by the veterinary professional or services by our third-party provider.
Clients are also have the option to select No Show refund which is LKR 150/- and this is non-fundable at the time of appointment cancellation and client will receive the sum of Doctor Charges and Dr.Paw chargers.
All payments are made through our third-party payment processor, Webxpay, and all payment information will processed in accordance with Webxpay’s terms and conditions and privacy policies. Users should familiarize themselves with those policies.
Clients are responsible for paying all fees and applicable taxes associated with DrPaw Services in a timely manner with a valid payment method. If your payment method fails or your Account is past due, we may collect fees owed using other collection mechanisms, including, but not limited to, charging other payment methods on file, retaining collection agencies and legal counsel.
The currency exchange rate, if applicable, and any transaction fee are determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholder’s account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a consultation booked on the Site. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
Customer consultation fees are non-refundable, unless one of the following circumstances applies, as confirmed by DrPaw in our sole discretion:
In any of the above circumstances, Clients must use the “Contact Us” form on the Site to submit a request for a refund. If DrPaw determines that the refund request falls within any of the above categories, we will process the refund within three to five (3 to 5) business days. DrPaw’s decision with respect to refunds is final and binding.
If you have any questions or comments about these Terms, the Site or the Services, please Contact Us.
Dr.Paw is the ultimate pet channeling platform saving you time, money, and stress. All your pet’s medical records are at your fingertips and it helps bring the entire family together to take care of your pets.
Dr. Paw is the smart way to take care of your pet’s health in Sri Lanka.
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Copyright © 2023 Dr. Paw | All rights reserved.